Many businesses need to handle a heavy volume of phone calls from clients and customers, but may not have the resources or time to manage it in-house. A phone answering service can help businesses improve customer experience and keep up with demand, without sacrificing productivity and the quality of work that they do best.
A telephone answering service works by providing highly-trained customer service professionals to manage inbound phone calls for their clients. These representatives can take messages, make appointments, schedule sales meetings and other events, answer customer questions, solve technical issues, and much more. They are trained to sound professional, familiar with the lingo of the client’s industry and can help callers feel like they are talking to an employee of the company.
The services provided by a phone answering service can also include features like call recording, call notes, and integrations with CRMs. These tools are useful for companies who want to get more insights about their call data, or for those that have a lot of outgoing calls and need to track customer information and status.
A phone answering service is most often used by a business that benefits from a high-touch relationship with their customers. These companies have to process regular business hours calls, but need support with out-of-hours calls. A service such as VoiceNation, for example, is available 24/7 and can help these kinds of businesses improve their customer experience and boost business growth by ensuring that their clients can reach them whenever they need to.